FAQ – Rocacorba Clothing Girona

FAQ

Help Centre

Everything you need to know about orders, delivery, sizing, returns and our Crash Replacement programme. Can't find your answer? Message us on WhatsApp — we're riders too.

  • Free shippingWorldwide, on every order
  • No customs feesDuties & taxes included
  • 30-day returns60 days for size exchanges
  • Crash Replacement40% off if you crash

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Orders & delivery

Is shipping really free?

Yes. Shipping is free on every order, to every country, with no minimum spend. The price you see at checkout is the final price you pay.

How long will my order take to arrive?

We prepare your order in 24–48 business hours (Monday to Friday). Then delivery takes approximately:

Destination Delivery time
Europe (EU) 4–7 business days
Outside the EU 5–12 business days

Orders placed on weekends or holidays are prepared on the next business day. During launches, sales and Black Friday preparation can take a little longer. Each product page shows an estimated delivery date.

Where do you ship from?

Every Rocacorba piece is designed in-house in Girona. Online orders ship from one of our two warehouses:

  • Barcelona (EU)
  • Our warehouse in Asia (outside the EU)

We choose the warehouse automatically based on your order and the stock available. Wherever it ships from, shipping is free and we pay all import duties and taxes for you (see Customs & taxes).

How can I track my order?

As soon as your order ships you'll receive an email with your tracking number. You can also follow it any time here:

Track your order

Can't find the email? Check your spam folder, or search your inbox for "Rocacorba".

My tracking hasn't updated for a few days. Is something wrong?

Usually not. Tracking often pauses for 2–3 days while the parcel is in transit between countries or going through customs clearance. Customs can occasionally add 2–14 business days; this is handled by local authorities and we can't speed it up.

If your parcel hasn't moved for more than 7 business days, write to us with your order number and we'll check it with the carrier.

Can I change or cancel my order, or correct my address?

Contact us as soon as possible on WhatsApp or at shop@rocacorbagirona.com with your order number. If the order hasn't been dispatched yet, we can change the size, address or cancel it. Once it has shipped, you can request a size exchange or a return once it arrives.

I received the wrong item, or something is missing or damaged.

Sorry about that. Send us your order number and a photo of what you received to shop@rocacorbagirona.com or on WhatsApp, and we'll send you the right item at no cost.

Customs & taxes

Will I have to pay customs, import duties or VAT on delivery?

No. All orders ship under DDP (Delivered Duty Paid): we pay all import duties and taxes in advance. This applies to every destination, including the EU, UK, Switzerland, Norway and the USA. Prices on our website include VAT.

Why is my parcel going through customs if you're in Girona?

Some orders ship from our warehouse in Asia, outside the EU, and those parcels are cleared by customs on arrival. Orders shipped from our Barcelona warehouse to EU countries don't go through customs. Either way you don't need to do anything: duties are already paid and the paperwork is handled by us and the carrier.

The courier is asking me to pay a fee. What should I do?

Don't pay it. Contact us first with your order number and a screenshot of the message. Fees are already covered by us, and we'll sort it out with the carrier. Also be aware of scam texts pretending to be couriers: only trust links from the carrier's official website.

Sizing & fit

Which size should I choose?

Use the Size Helper on each product page. Enter your measurements and it recommends your size for that specific product.

Every product has its own fit, so the Size Helper is set up with the sizing of each individual garment. Your size can be different from one product to another, for example between a jersey and bib shorts, so check it on every product you buy.

Is your clothing unisex? What about the Women's range?

Yes, all our products are unisex, except those made specifically for women. You'll find those in the product name as "Women's" (for example, Women's jerseys and Women's bib shorts), and they are cut for a female fit.

For any product, men's or women's, the Size Helper on the product page will recommend the right size.

I'm still not sure about my size. Can you help?

Of course. Send us your height, weight and the product on WhatsApp and we'll recommend a size. And if it doesn't fit, size exchanges are easy: we cover the shipping of your new size.

Returns & exchanges

How long do I have to return or exchange an item?
  • Returns for a refund: 30 days from the delivery date.
  • Exchanges (different size or colour of the same item): 60 days from the delivery date.
How do I return or exchange an item?
  1. Go to our returns portal and enter your order number and the email you used to order.
  2. Choose the items and whether you want a refund or a different size/colour.
  3. In the EU: you'll receive a return label. Choose drop-off at a collection point or home pickup.
    Outside the EU: book the return shipment yourself with a shipping company and send it to us. No label is provided.

That's it: no forms to print or include in the parcel.

Start a return or exchange

How much does a return or exchange cost?
  • Return for a refund: the cost of the return label (usually €5–€10) is deducted from your refund, even if your order shipped for free.
  • Exchange: you pay the return label; we cover the shipping of your new size or colour.
  • Outside the EU: you arrange and pay for the return shipment yourself, for both returns and exchanges.
What condition do items need to be in?

Items must be unused, unwashed, in their original condition and packaging, with tags attached. If you no longer have the original box, any protective packaging is fine.

When will I receive my refund?

We issue the refund to your original payment method once your return arrives and is inspected. Depending on your bank, it can take 15–20 days to appear in your account. You'll receive an email when the refund is processed.

Can I exchange for a different product?

Exchanges are for a different size or colour of the same item. For a different product, place a new order and return the original item for a refund.

Crash Replacement

What is Crash Replacement?

Crashes happen. If you damage a Rocacorba garment in a crash, we'll give you a 40% discount on a replacement. It covers garments bought in the last 2 years. If your item is no longer available, the discount applies to the most recent available item in our current collection.

How do I claim it?

Email shop@rocacorbagirona.com with:

  • Photos of the damaged garment
  • Your order number (or store receipt)
  • A short description of what happened

We'll reply with your 40% discount code.

Product & care

How should I wash my Rocacorba kit?
  • Close all zippers before washing and turn the garment inside out.
  • Wash at 30 °C maximum, on a gentle cycle or by hand, with a mild detergent.
  • Wash with similar colours. No fabric softener, no bleach, don't soak.
  • Hang to dry in the shade. No tumble dryer, no ironing, no dry cleaning.

Always check the label on your garment too.

Where are your products designed and made?

Every collection is designed in-house in Girona, inspired by the climbs we ride every day. Our garments are produced by specialised technical cyclewear manufacturers, using premium fabrics and YKK® zippers.

Payment & gift cards

Which payment methods do you accept?

Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, Bizum, Klarna, Bancontact, iDEAL | Wero, BLIK, MobilePay and UnionPay. The options you see at checkout depend on your country. All payments are processed securely.

Are taxes included in the price?

Yes. All prices include VAT, and since we cover import duties and shipping, the price at checkout is the final price.

Do you sell gift cards?

Yes, digital gift cards are delivered by email and can be used online. Buy a gift card.

Our store in Girona

Where is your store and when is it open?

Our flagship store is in Girona's Old Town: C/ Argenteria 12, 17004 Girona.

Monday to Saturday, 11:00–14:00 and 16:30–20:00.

Get directions

Can I find Rocacorba in other shops?

Yes, see our list of retailers. For wholesale and team enquiries, visit our B2B page.

Still need help?

Include your order number and we'll get back to you as fast as we can.

WhatsApp +34 622 14 49 33 shop@rocacorbagirona.com